Terms of service

Terms of Service

Last updated: April 8, 2026

Welcome to Fanorm.

These Terms of Service govern your access to and use of our website, products, and services. By visiting our website, placing an order, or using any part of our Services, you agree to be bound by these Terms of Service and our related policies, including our Shipping Policy, Return and Refund Policy, Privacy Policy, and Payment Terms.

Please read these Terms carefully before using our website.

1. Overview

This website is operated by Fanorm. Throughout the site, the terms “we”, “us”, and “our” refer to Fanorm.

Fanorm offers this website, including all information, tools, products, and services available from this site, to you, the customer, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing or using our website, you confirm that you are at least the age of majority in your jurisdiction or that you have permission from a parent or legal guardian to use this website.

2. Business Information

Fanorm operates as an online retail store offering fashion-related products, including clothing, bags, shoes, and accessories.

Business address:
2 Banks Ave
Hampton VIC 3188
Australia

Email: hello@fanorm.com

Phone: +61 420 424 239

Please note: International calling rates may apply. For the fastest response, we recommend contacting us by email.

3. Online Store Terms

You agree not to use our products or Services for any illegal, unauthorized, fraudulent, or harmful purpose.

You must not transmit viruses, malware, worms, or any code of a destructive nature.

You must not attempt to interfere with the security, operation, or functionality of our website, checkout, payment systems, or related services.

A breach of these Terms may result in cancellation of orders, restriction of access to our Services, or other appropriate action.

4. Products and Product Information

We make reasonable efforts to display our products, descriptions, images, colors, sizes, prices, and availability as accurately as possible.

However, we cannot guarantee that your device’s display of colors or product details will be completely accurate. Product measurements may vary slightly due to manual measurement, production differences, or style variations.

All product descriptions, prices, and availability are subject to change at any time without notice.

We reserve the right to limit the quantities of any products that we offer and to discontinue any product at any time.

5. Pricing and Currency

All prices displayed on our website are in United States Dollars (USD), unless otherwise clearly stated.

The final amount charged to your payment method will be the amount shown at checkout, including any applicable taxes, shipping fees, or other charges displayed before payment is completed.

If your payment method is issued in a currency other than USD, your bank, card issuer, or payment provider may apply currency conversion fees or foreign transaction fees. These fees are charged by your bank or payment provider and are your responsibility.

6. Orders and Acceptance

Placing an order on our website does not automatically mean that your order has been accepted.

We reserve the right to accept, decline, cancel, or limit any order for reasons including, but not limited to:

- product unavailability;
- incorrect product or pricing information;
- suspected fraud or unauthorized activity;
- inaccurate billing, shipping, or contact information;
- payment failure or payment verification issues;
- orders that appear to be placed by resellers, distributors, or automated systems.

If we cancel an order after payment has been processed, we will issue a refund to your original payment method where appropriate.

7. Payment Terms

Payment is required at the time an order is placed.

We accept the payment methods displayed at checkout, which may include Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

Available payment methods may vary depending on your location, device, browser, and checkout settings.

Our checkout process is protected by Secure Socket Layer (SSL) technology. Payment information is processed through Shopify, payment processors, and other secure payment service providers. We do not directly store full credit card numbers on our servers.

Please refer to our Payment Terms for more information about payments, billing, refunds, failed payments, and payment disputes.

8. Shipping and Delivery

We currently ship exclusively to the United States.

We offer Free Standard Shipping on eligible orders shipped to the United States.

Order processing and delivery estimates are described in our Shipping Policy. Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs clearance, weather conditions, public holidays, incorrect address information, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for details about processing time, shipping timeframes, tracking, customs duties, incorrect addresses, failed delivery, damaged packages, and lost packages.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled in accordance with our Return and Refund Policy.

We offer a 30-day return policy for eligible change-of-mind returns.

Items must meet the return conditions stated in our Return and Refund Policy. Certain items, such as intimate apparel, swimwear, lingerie, gift cards, final sale items, clearance items, and items that have been worn, washed, altered, damaged, or returned without original tags or packaging, may not be eligible for change-of-mind returns.

This does not affect your rights for faulty, damaged, incorrect, or not-as-described items under applicable consumer protection laws.

10. Australian Consumer Law and Consumer Rights

Nothing in these Terms of Service excludes, restricts, or modifies any rights you may have under the Australian Consumer Law or other applicable consumer protection laws.

Our goods and services may come with guarantees that cannot be excluded under applicable law. If a product has a major failure or does not meet applicable consumer guarantees, you may be entitled to a remedy, such as a refund, replacement, repair, or other appropriate solution.

Please refer to our Return and Refund Policy for more information about your rights and available remedies.

11. Accuracy of Billing and Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our website.

You agree to promptly update your account and other information, including your email address, billing address, shipping address, and payment details, so that we can complete your transactions and contact you as needed.

We reserve the right to cancel or refuse orders where the information provided is inaccurate, incomplete, outdated, unverifiable, or suspected to be fraudulent.

12. Promotions, Discounts, and Offers

From time to time, we may offer promotions, discounts, coupon codes, or special offers.

Promotions are subject to the terms stated at the time of the offer and may be changed, suspended, or withdrawn at any time where permitted by law.

Discount codes must be used before checkout is completed and cannot be applied retroactively after an order has been placed unless otherwise stated.

Promotions may not be combined with other offers unless clearly stated.

13. Third-Party Tools, Services, and Links

Our website may include access to third-party tools, payment processors, apps, platforms, links, or services that are not owned or controlled by us.

We provide access to these tools and services for convenience and to operate our store. Your use of third-party services may be subject to the terms and privacy policies of those third parties.

We are not responsible for the content, accuracy, policies, security, availability, actions, or omissions of third-party websites, services, or platforms.

14. User Comments, Reviews, and Submissions

If you submit reviews, comments, feedback, images, suggestions, or other content to us, you agree that your submission is accurate, lawful, and does not infringe the rights of any third party.

You must not submit content that is unlawful, abusive, misleading, defamatory, obscene, discriminatory, infringing, harmful, or contains viruses or malicious code.

We may, but are not obligated to, monitor, edit, remove, or refuse content that we determine to be unlawful, offensive, misleading, or otherwise inappropriate.

15. Personal Information and Privacy

Your submission of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, disclose, store, and protect your personal information.

16. Intellectual Property

All content on our website, including text, images, product photos, graphics, logos, icons, videos, designs, page layouts, and other materials, is owned by or licensed to Fanorm or our service providers, unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, publish, sell, exploit, or use any part of our website or content without our prior written permission, except as permitted by law.

17. Prohibited Uses

You are prohibited from using our website, products, or Services:

- for any unlawful purpose;
- to solicit others to perform or participate in unlawful acts;
- to violate any applicable laws, regulations, or third-party rights;
- to infringe upon our intellectual property rights or the rights of others;
- to submit false or misleading information;
- to upload or transmit viruses, malware, or malicious code;
- to collect or track the personal information of others without permission;
- to spam, phish, pharm, pretext, crawl, scrape, or interfere with our website;
- to attempt to bypass security measures;
- for any obscene, abusive, discriminatory, or harmful purpose;
- to interfere with or disrupt the operation of our Services.

We reserve the right to terminate or restrict your use of our Services for violating any prohibited use.

18. Disclaimer of Warranties

We make reasonable efforts to provide accurate, secure, and reliable Services. However, we do not guarantee that our website or Services will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components.

Our products and Services are provided subject to applicable consumer protection laws. Nothing in these Terms excludes any rights or guarantees that cannot be excluded under applicable law.

19. Limitation of Liability

To the maximum extent permitted by law, Fanorm and our service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or Services.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for consumer guarantees, fraud, intentional misconduct, or other rights that cannot be excluded under applicable law.

20. Indemnification

You agree to indemnify and hold harmless Fanorm, our service providers, partners, officers, employees, agents, and affiliates from any claim or demand made by any third party arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

21. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

The remaining provisions will continue in full force and effect.

22. Termination

These Terms remain effective unless and until terminated by either you or us.

You may stop using our website at any time.

We may suspend or terminate your access to our Services if we believe you have breached these Terms, violated applicable law, or engaged in fraudulent, harmful, or abusive activity.

23. Governing Law

These Terms of Service are governed by the laws of Victoria, Australia, without limiting any mandatory consumer protection rights that may apply in your country or region of residence.

24. Changes to These Terms

We may update or revise these Terms of Service from time to time to reflect changes to our business, website, products, services, legal requirements, or operational practices.

Any updated version will be posted on this website with a revised “Last updated” date.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

25. Contact Us

If you have any questions about these Terms of Service, please contact us:

Fanorm

Email: hello@fanorm.com

Phone: +61 420 424 239

Please note: International calling rates may apply. For the fastest response, we recommend contacting us by email.

Address:
2 Banks Ave
Hampton VIC 3188
Australia