Use the form below to send us a message or contact us by mail at:
Contact Us
We’re here to help.
If you have any questions about your order, shipping, returns, refunds, sizing, products, or payment, please contact us using the information below. Our customer support team will do our best to respond as soon as possible.
Customer Support Email
For the fastest response, we recommend contacting us by email. Please include your order number if your inquiry is related to an existing order.
Phone
Please note: International calling rates may apply. For the fastest response, we recommend contacting us by email.
Business Address
Fanorm
2 Banks Ave
Hampton VIC 3188
Australia
Customer Support Hours
Monday to Friday: 9:00 AM – 5:00 PM AEST
Closed on weekends and public holidays.
Please note that our support hours are based on Australian Eastern Standard Time. Due to time zone differences, we recommend contacting us by email for the fastest response.
We aim to respond to customer inquiries within 1 to 2 business days.
Order Inquiries
If you are contacting us about an order, please include the following information so we can assist you faster:
- Your full name
- Your order number
- The email address used to place the order
- A brief description of your question or issue
- Photos, if your inquiry is related to a damaged, defective, or incorrect item
Shipping, Returns, and Refunds
For shipping information, please refer to our Shipping Policy.
For returns, refunds, or exchanges, please refer to our Return and Refund Policy.
Payment and Billing
For payment methods, billing, failed payments, refunds, or payment-related questions, please refer to our Payment Terms or contact us by email.
Privacy
For information about how we collect, use, and protect your personal information, please refer to our Privacy Policy.
Important Notice
Please do not send any return items to us without contacting us first and receiving return approval. Items returned without prior approval may be delayed or may not be accepted.
Thank you for shopping with Fanorm.