Privacy policy

Privacy Policy

Last updated: April 8, 2026

Fanorm operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Fanorm is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our website, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, use, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

- Contact details, including your name, email address, phone number, billing address, and shipping address.
- Order and transaction information, including the products you view, add to cart, purchase, return, exchange, or cancel, as well as your order history.
- Payment and billing information, such as billing details, payment confirmation, transaction details, and limited payment information processed by Shopify, payment processors, and other payment service providers. We do not directly store full credit card numbers.
- Account information, including your username, password, account preferences, settings, and security information if you create an account.
- Communications with us, including information you provide when contacting our customer support team or sending us an inquiry.
- Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
- Usage information, including information about how and when you interact with, browse, or navigate our website and Services.
- Marketing preferences, including your communication preferences and your interaction with our marketing emails, advertisements, or promotional content.

2. Personal Information Sources

We may collect personal information from the following sources:

- Directly from you, including when you create an account, place an order, complete checkout, contact us, subscribe to marketing communications, or otherwise provide information to us.
- Automatically through our Services, including from your device when you visit or use our website, and through cookies, pixels, tags, and similar technologies.
- From Shopify, payment processors, shipping providers, analytics providers, advertising partners, and other service providers that help us operate our business and provide our Services.
- From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our Services, including to process payments, fulfill orders, arrange shipping and delivery, process returns and exchanges, manage your account, send order notifications, remember your preferences, provide customer support, and improve your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, displaying advertisements for our products or services, and measuring the effectiveness of our marketing campaigns.

Where required by law, we will obtain your consent before sending marketing communications. You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting us.

Security and Fraud Prevention

We use your personal information to help authenticate accounts, provide a secure payment and shopping experience, detect and prevent fraud, investigate suspicious activity, protect our Services, and maintain the safety and security of our website and business.

Customer Communication

We use your personal information to respond to your inquiries, provide customer support, send order-related updates, communicate about returns, refunds, or exchanges, and maintain our business relationship with you.

Legal and Compliance Purposes

We may use your personal information to comply with applicable laws, regulations, legal processes, tax obligations, accounting requirements, consumer protection obligations, and to enforce or investigate potential violations of our terms, policies, or rights.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal, or compliance purposes, subject to this Privacy Policy and applicable law.

We may disclose personal information:

- To Shopify, which hosts and powers our online store.
- To vendors and service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, delivery, customer support, data analytics, cloud storage, fraud prevention, marketing, and IT services.
- To payment processors and financial service providers to process your payment securely.
- To shipping carriers and fulfillment partners to deliver your order.
- To marketing and advertising partners to help us advertise our products and measure advertising performance.
- To professional advisers, such as accountants, legal advisers, auditors, and insurers, where necessary.
- To government authorities, regulators, law enforcement, or courts where required or permitted by law.
- In connection with a business transaction, such as a merger, acquisition, restructuring, financing, sale of assets, bankruptcy, or similar event.
- When you direct us, request us, or consent to us sharing your information with a third party.

We do not sell your contact information to third parties.

5. Relationship with Shopify

Our Services are hosted and powered by Shopify. Shopify provides the e-commerce platform that allows us to sell our products and services to you.

Information you provide through our website may be transmitted to and processed by Shopify and its service providers in order to operate our online store, process transactions, support checkout, provide analytics, improve services, and help us run our business.

Shopify may also collect and process personal information about your interactions with our store, with other merchants, and with Shopify, including to provide enhanced features and personalized experiences.

In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain requests to exercise your privacy rights. To learn more about how Shopify collects, uses, and protects personal information, please visit Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify’s Privacy Portal:

https://privacy.shopify.com/en

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate our website, remember your preferences, understand how visitors use our Services, improve website performance, support checkout, provide analytics, prevent fraud, and deliver relevant advertising.

Cookies are small files placed on your device when you visit a website. You may choose to disable or delete cookies through your browser settings. However, disabling cookies may affect the functionality of our website and may prevent certain features from working properly.

Where required by applicable law, we will obtain your consent before using non-essential cookies or similar technologies.

7. Third-Party Websites and Links

Our Services may contain links to websites, apps, or online platforms operated by third parties.

If you follow links to third-party websites that are not operated or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We are not responsible for the privacy, security, accuracy, or content of third-party websites or services.

8. Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below so that we can take appropriate steps to delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.

9. Security of Your Information

We use reasonable administrative, technical, and organizational measures to help protect your personal information.

However, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee perfect security. We recommend that you do not send sensitive or confidential information to us through unsecured channels.

Payments are processed through Shopify, payment processors, and other secure payment service providers. We do not directly store full credit card numbers.

10. Retention of Your Information

We retain personal information for as long as reasonably necessary to provide our Services, maintain your account, process orders, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, prevent fraud, enforce our agreements, and operate our business.

The period for which we retain information may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

11. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

Your rights may include:

- Right to access or know the personal information we hold about you.
- Right to request correction of inaccurate personal information.
- Right to request deletion of personal information.
- Right to receive a copy of your personal information or request portability.
- Right to opt out of certain marketing communications.
- Right to object to or restrict certain processing, where applicable.
- Right to withdraw consent, where processing is based on consent.
- Right to appeal or complain, where applicable.

You may exercise applicable rights by contacting us using the contact details listed below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.

If permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization, and we may also require you to verify your identity directly with us.

12. Managing Communication Preferences

We may send you promotional emails if you have subscribed to receive them or where otherwise permitted by law.

You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails or by contacting us at hello@fanorm.com.

If you opt out of promotional emails, we may still send you non-promotional communications, such as order confirmations, shipping updates, account notices, return and refund communications, and customer service messages.

13. International Transfers

We may transfer, store, and process your personal information outside the country where you live, including in Australia, the United States, Canada, and other countries where Shopify, our service providers, or our business partners operate.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we rely on appropriate safeguards or recognized transfer mechanisms for international transfers of personal information, such as contractual protections or other legally recognized mechanisms.

14. Complaints

If you have a complaint about how we handle your personal information, please contact us using the contact details below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority or consumer protection authority.

We are committed to reviewing privacy complaints and resolving concerns in good faith.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will post the revised version on our website and update the "Last updated" date above. Where required by law, we will provide additional notice.

16. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us:

Fanorm

Email: hello@fanorm.com

Phone: +61 420 424 239

Please note: International calling rates may apply. For the fastest response, we recommend contacting us by email.

Address:
2 Banks Ave
Hampton VIC 3188
Australia